My Evidence that there is Too Much Bureaucracy and Hurts its Students and Former Students Consistently– Do you know that DEPARTMENTS ARE NOT EVEN ALLOWED TO FORWARD EMAILS FROM HELP DESK TO APPROPRIATE PERSONS? Such is the No-Shame on TAMU tradition (Make the University more transparent and better–forward this)

Dear TAMU Buddies,

Howdy!!!!

For nearly 15 years, I have been trying to obtain a transcript from Texas A&M in College Station, Texas.

Below is an example of the byzantine and inhumane treatment one receives wehn tryinng to obtain a transcript through College Station.  Millions of Aggies and their families are affected by such poor service. (Many victims serve in government and in the armed services, by the way.)

Pass this on to others and share your victimhood until A&M is reformed.

Yours,

 

Kevin A. Stoda

HERE ARE EXAMPLES OF RECENT CORESPONDENCES (Since May 2017)

Your incident INC0426764 has been closed.  Please contact us if you have any questions.

Subject: Fw: signature

Close notes:

---

2017-06-22 13:13:09 CDT – Andrew Kaminski^{Additional comments}

Howdy!

We appreciate your update. However, as we stated before, due to the nature of our ticketing system, we cannot get this kind of information over to the Registrar’s office. I would encourage you to stay in contact with the Registrar’s office. You can reach them Monday – Friday from 8 AM to 5 PM CST at 979-845-1031 or registrar@tamu.edu

For any other issues that we may help you with, please contact us by responding to this email, or 24/7 by phone at (979) 845-8300. We will also be available at the HDC Counter from 8:00 AM until Midnight in the Computing Services Annex, Room 104, if you would like assistance in person. Have a great day!

Thanks and gig ’em!
Andrew Kaminski | Student Technician
Texas A&M Information Technology | Texas A&M University
Service Desk

Mail Stop 3363 | College Station, TX 77843-3363
Tel. 979.845.8300 | helpdesk@tamu.edu
IT.tamu.edu

---

2017-06-22 12:37:04 CDT – Guest^{Additional comments}

reply from: eslkevin1@yahoo.com

I am updating you with this email to my latest travails with my attempts to have a transcript sent to my future employment.  If TAMU Registrar failes to do what is  proper and send the transcript, I willl have to wait  till I arrive in USA at end of July.  I will underline the fact that I sent TAMU records a request by registered mail and a check in the first weeks of June.  They should be holding that request by now.
Yet, they never contact me.
Mom sent a request and a check on 27 of May to them, too.
Paul sent one a month earlier.
Serene called and they claimed that there was POSSIBLY  a hold but did not clarify a single thing fully and again never contacted me.
Quite openly, Howdy Support indicates that they are not offering a helpful online interface at all to anyone.
Thank you all for trying to get TAMU records to do the right thing.
Yours,
Kevin Stoda

On Thursday, June 22, 2017 9:26 PM, Kevin Stoda <eslkevin1@yahoo.com> wrote:

Dear Records,
For nearly two months (See part of the conversation below.) I have been trying to get a transcript sent to the Kansas City Kansas School District #500.  My brother has called and written & sent a check.  My mother has called and written and sent a check.  I have written and emailed and sent checks to you.
You have not done anything to help me to date.  Please send the requested Transcript to Carlos Clay at KCK USD #500 as you have seen written by myself–my mom–and my brother.  Please stop asking me to get onto  the TAMU website and try to recover some sort of UID.  Even the Howdy Help or Support desk gave up on this tactic weeks ago–you are the only one who appears to be not in the loop.
I am in Oman,  I cannot call long distance without blowing my stack.  That is why I send emails.  So, far, you have not been helpful.
My sister even called today and you gave her the run-around–claiming for the first time that there might be a hold on my TAMU account–whatever that forgotten number is/was.
I was last enrolled in Spring of 2002.
Please send transcript to KCK and then send me a formal letter at either my Kansas or my Missouri addresses explaining why you need something more.  Please do this in GOOD FAITH, as any TAMU graduate would appreciate you doing.
I will arrive in the USA on the 25th of July to start my new job.  I need that transcript in my employers hand so my family is paid the right salary amount.
Yours,
Kevin Stoda
RSVP

On Thursday, June 22, 2017 5:36 AM, Howdy Support <howdy@tamu.edu> wrote:

Your incident INC0426764 has been marked as resolved and will automatically close in 7 days. If you feel the request requires further attention, please click the following link to reopen your incident: Click here if your issue was not properly resolved INC0426764 Subject: Fw: signature Close notes:2017-06-20 08:30:58 CDT – Clarissa ChavezAdditional commentsHowdy,

This is a follow up email from Help Desk Central. Unfortunately, due to the nature of our ticketing system, we are unable to forward your email to the Registrar’s Office, as they operate on a different system. You will need to send this document to records@tamu.edu, as the instructions on the form specify. It is preferred that you send it digitally, if possible.

If you have any further problems or questions please feel free to give us a call anytime 24/7 at 979.845.8300!

Thanks and Gig ‘Em,

Clarissa Chavez
Texas A&M Information Technology | Texas A&M University
Service Desk

Mail Stop 3363 | College Station, TX 77843-3363
Tel. 979.845.8300 | helpdesk@tamu.edu2017-06-18 13:37:44 CDT – Collin MoffettAdditional commentsHowdy,

This is Collin with Help Desk Central. Unfortunately, due to the nature of our ticketing system, we are unable to forward your email to the Registrar’s Office, as they operate on a different system. You will need to send this document to records@tamu.edu, as the instructions on the form specify. It is preferred that you send it digitally, if possible.

If you have any further problems or questions please feel free to give us a call anytime 24/7 at 979.845.8300!

Thanks and Gig ‘Em,

Collin Moffett
Texas A&M Information Technology | Texas A&M University
Service Desk

Mail Stop 3363 | College Station, TX 77843-3363
Tel. 979.845.8300 | helpdesk@tamu.edu2017-06-18 13:18:27 CDT – Collin MoffettAdditional commentsPlease accept this request and see that the registrar acknowledges the receipt of this request.
Yours,
Kevin StodaOman

On Sunday, June 18, 2017 4:00 PM, Kevin Stoda <kevinstoda.ks@gmail.com> wrote:

transcriptsDescription:Please accept this request and see that the registrar acknowledges the receipt of this request.
Yours,
Kevin StodaOman

On Sunday, June 18, 2017 4:00 PM, Kevin Stoda <kevinstoda.ks@gmail.com> wrote:

transcripts
| Enterprise Information System  |  Texas A&M University
General Services Complex 2301  |  College Station, TX 77843-1119
ph: 979.845.5829  |  http://eis.tamu.edu |

Ref:MSG3722155

---

2017-06-20 08:30:58 CDT – Clarissa Chavez^{Additional comments}

Howdy,

This is a follow up email from Help Desk Central. Unfortunately, due to the nature of our ticketing system, we are unable to forward your email to the Registrar’s Office, as they operate on a different system. You will need to send this document to records@tamu.edu, as the instructions on the form specify. It is preferred that you send it digitally, if possible.

If you have any further problems or questions please feel free to give us a call anytime 24/7 at 979.845.8300!

Thanks and Gig ‘Em,

Clarissa Chavez
Texas A&M Information Technology | Texas A&M University
Service Desk

Mail Stop 3363 | College Station, TX 77843-3363
Tel. 979.845.8300 | helpdesk@tamu.edu

---

Description:

Please accept this request and see that the registrar acknowledges the receipt of this request.
Yours,
Kevin StodaOman

On Sunday, June 18, 2017 4:00 PM, Kevin Stoda <kevinstoda.ks@gmail.com> wrote:

transcripts

---

Enterprise Information System  |  Texas A&M University General Services Complex 2301  |  College Station, TX 77843-1119 ph: 979.845.5829  |  http://eis.tamu.edu

Ref:MSG3752610

Reply Reply to All Forward More

Kevin Stoda <eslkevin1@yahoo.com>

To

Enterprise Information Systems yhopkins@tamu.edu records@tamu.edusbs@tamu.edu Howdy Support

Jul 1 at 3:08 PM

The matter is definately not closed.  You have not sent an official transcript to USD 500 in Kansas city Kansas as you were instructed to do in a letter sent you one month ago–registereed letter by the way–with my own written check.

Until you reoply to the letter and send the transcript instead of ignoring my requests I will be prepared to take this to the university Ombudsmans office.

You are dealing with someone who in 2001-2002 was diagnosed with attention deficit and your inability to process my request is fully related to your inability to deal with ex students or even current students who have ADD or ADHD and have trouble handling your forms.

 

You need to understand, I cannot call long distance from Oman–it costs 2 dollars a minute or more.  I would be in a panic.  You need to resolve this by responding to emails and verifying the receipt of the registered letter I sent to you 4 weeks ago from Oman.

Kevin Stoda

 Show original message

Reply Reply to All Forward More

Kevin Stoda <eslkevin1@yahoo.com>

To

Enterprise Information Systems yhopkins@tamu.edu records@tamu.edusbs@tamu.edu Howdy Support ombuds@tamu.edu

Jul 1 at 3:26 PM

Dear University Ombudsman’s Office,

I have decided to contact the Ombuds Officer when:

• I need an impartial, independent, and confidential person to listen.
• I  think someone at the university has treated you unfairly.
• I  have an issue that you and others have not been able to resolve and that you would prefer not to address through formal channels.
• I am  not sure how to interpret a University policy or procedure or how it applies to your situation.
• I  feel that a University policy, procedure, or regulation has been applied unfairly, or itself is unfair or ambiguous.

NOTE: When I was last a grad student 2000-2002, I was forced to leave TAMU after getting limited support for my Attention Deficit from faculty.

Now, some 15 years later the TAMU transcript office has 3 times in 3 months rejected my request to have a transcript from TAMU to my new employer for USD 500 in Kansas City Kansas in a timely manner.  They insist that I call them from Oman and pay 2 to 3 dollars a minute to ge them to do jobs they should be able to handle in writing.  

I am including here a list of emails begging the TAMU transcript office to stop tossing away my requests.  Yet, they keep doing so–over an 8-9 week period.

“In summary, the people at TAMU’s transcript office  have torn up (1) my brothers check in May 2017, (2) my mothers check in June 2017 and now apparently (3) my check for the document to be sent to USD 500.  This  broaches on harassment of a man suffering with attention deficit and unable to hold restraint on expensive long distance phone calls because you tear up peoples checks for no reason at all and never send out requested transcript–after dozens of contacts.”

I sent them a registered letter from Oman 4 weeks ago.  They have yet to respond to it and have torn up checks over and over again instead of processing my request.

Could you please call them for me?  could you take them by the hand and explain to them (apparently for the first time in their lives) that when someone has ADHD it is essential to keep notes and correspondences clear and in writing.  

Instead they simply say things without even providing a copy of the checks received and why they cannot or will not process them.

Howdy Support finds that TAMU Transcripts is not playing fair and has indicated that their filing and application system is inadequate to process my requests and my online signatures, etc. in any way that the transcript office likes to do.  This is why Howdy Support explained to me that I need to be resolving this request directly with the Transcrip office–yet they send me only emails that the matter is closed–even though I write them over and over again and have even sent an online signature at their request in a scanned form.

As noted above, I felt the same sort of harrassment before leaving TAMU, I did not know I would be forever blackballed from receiving my transcripts, just because TAMU transcripts could not create a proper form of online document. All I want is a hard copy of my transcript sent to my new employer before I start my new job in 3 weeks stateside.

Transcripts is simply not serving this request.

Yours,

Kevin A. Stoda

 Show original message

Reply Reply to All Forward More

Kevin Stoda As a forward, I am CCIng this (as a forward) my request for assistance to the Disabilities office (from the Ombudsman’s office to intervene with TAMU Registrar to help me obtain an official transcript which I have thrice applied for and been turned down on by the TAMU registrar. For employment purposes, I have needed my transcripted sent from TAMU to Carlos Clay at USD 500 in Kansas City, Kansas since at least the Middle of May. My brother was asked by me to order the transcript initially on my behalf becau

Jul 1 at 3:40 PM

Kevin Stoda On Saturday, July 1, 2017 3:40 PM, Kevin Stoda <eslkevin1@yahoo.com> wrote: As a forward, I am CCIng this (as a forward) my request for assistance to the Disabilities office (from the Ombudsman’s office to intervene with TAMU Registrar to help me obtain an official transcript which I have thrice applied for and been turned down on by the TAMU registrar. For employment purposes, I have needed my transcripted sent from TAMU to Carlos Clay at USD 500 in Kansas City, Kansas since at least the Middle of May. My

Jul 3 at 1:49 PM

Kevin Stoda Can someone get TAMU registrar to eaccept my recent check by mail and send my transcript to my new employer/ Thanks. Kevin Stoda

Jul 3 at 1:51 PM

Orr, Kristie L <kristieo@disability.tamu.edu>

To

Kevin Stoda

CC

Records TAMU

Jul 3 at 6:32 PM

Kevin-

Please follow all instructions from the Registrar’s office in order to get a copy of your transcript. Having a disability does not excuse you from following proper procedures to clear any blocks or take care of any responsibilities that you need to take care of in order to get a transcript.

Kristie

—

Kristie Orr, Ph.D.  | Director

Disability Services | Texas A&M University

1224 TAMU | College Station, TX 77843-1224

ph: 979.845.1637 | kristieorr@tamu.edu | disability.tamu.edu
– – – – – – – – – – – – – – – – – – – – – – – –
DIVISION OF STUDENT AFFAIRS | One Division. One Mission.

From: Kevin Stoda [mailto:eslkevin1@yahoo.com]
Sent: Saturday, July 01, 2017 6:41 AM
To: Mailbox – DS – Adaptive Technology Services <ats@disability.tamu.edu>; disability@tamu.edu; testadmin@tamu.edu; Howdy Support <howdy@tamu.edu>; Records TAMU <records@tamu.edu>; sbs@tamu.edu; Bunsie, Yolanda <yhopkins@tamu.edu>; Ombuds Person <ombuds@tamu.edu>
Subject: Fw: INC0426764 – Fw: signature

As a forward, I am CCIng this (as a forward) my request for assistance to the Disabilities office (from the Ombudsman’s office to intervene with TAMU Registrar to help me obtain an official transcript which I have thrice applied for and been turned down on by the TAMU registrar.

For employment purposes, I have needed my transcripted sent from TAMU to Carlos Clay at USD 500 in Kansas City, Kansas since at least the Middle of May.

My brother was asked by me to order the transcript initially on my behalf because I am in Oman and calling around and getting a Universal ID was tricky for me.

My brother, Ronald Paul Stoda filled out form and sent a check. The TAMU Registrar ignored the request and canceled to request eventually–telling my brother to get  me to fill out online form and signature.  I spent 2 weeks trying to do this online.  Finally, I asked Howdy Support to Help me interface with Registrar.

Meanwhile, my mother, Deloris Click, who has my power of attorney state-side, contacted registrar for 3 transcripts.  her requests and check were ignored while the Transcript office told me  via her and Howdy Support that I needed to go back to square one and get Universal ID lined up.  (Howdy Support was finding this to be too time-consuming and not working.)  I filled out a document and sent the scanned copy to TAMU.

TAMU registrar again said that the way I filled out the form was not valid for them.

Finally in early June, I filled out another request and sent it as registered mail from Oman to TAMU registrar again directing that an official transcript be sent to my new employer in Kansas.

TAMU registrar has apparently tossed, ignore, lost this request….or who knows.  I cannot follow them any more.

Can you help me simply get a legal transcript and have the Transcript office stop tearing up my or my family’s checks and requests?

I will return to the USA and start working on 2 of August, I want that transcript in the hands of Carlos Clay at USD 500 at least 10 days before.

Please assist this man (me) with ADHD to accomplish this in a timely fashion.

Thank you.

Kevin Stoda

Oman

On Saturday, July 1, 2017 3:26 PM, Kevin Stoda <eslkevin1@yahoo.com> wrote:

Dear University Ombudsman’s Office,

I have decided to contact the Ombuds Officer when:

·        I need an impartial, independent, and confidential person to listen.

·        I  think someone at the university has treated you unfairly.

·        I  have an issue that you and others have not been able to resolve and that you would prefer not to address through formal channels.

·        I am  not sure how to interpret a University policy or procedure or how it applies to your situation.

·        I  feel that a University policy, procedure, or regulation has been applied unfairly, or itself is unfair or ambiguous.

NOTE: When I was last a grad student 2000-2002, I was forced to leave TAMU after getting limited support for my Attention Deficit from faculty.

Now, some 15 years later the TAMU transcript office has 3 times in 3 months rejected my request to have a transcript from TAMU to my new employer for USD 500 in Kansas City Kansas in a timely manner.  They insist that I call them from Oman and pay 2 to 3 dollars a minute to ge them to do jobs they should be able to handle in writing.

I am including here a list of emails begging the TAMU transcript office to stop tossing away my requests.  Yet, they keep doing so–over an 8-9 week period.

“In summary, the people at TAMU’s transcript office  have torn up (1) my brothers check in May 2017, (2) my mothers check in June 2017 and now apparently (3) my check for the document to be sent to USD 500.  This  broaches on harassment of a man suffering with attention deficit and unable to hold restraint on expensive long distance phone calls because you tear up peoples checks for no reason at all and never send out requested transcript–after dozens of contacts.”

I sent them a registered letter from Oman 4 weeks ago.  They have yet to respond to it and have torn up checks over and over again instead of processing my request.

Could you please call them for me?  could you take them by the hand and explain to them (apparently for the first time in their lives) that when someone has ADHD it is essential to keep notes and correspondences clear and in writing.

Instead they simply say things without even providing a copy of the checks received and why they cannot or will not process them.

Howdy Support finds that TAMU Transcripts is not playing fair and has indicated that their filing and application system is inadequate to process my requests and my online signatures, etc. in any way that the transcript office likes to do.  This is why Howdy Support explained to me that I need to be resolving this request directly with the Transcrip office–yet they send me only emails that the matter is closed–even though I write them over and over again and have even sent an online signature at their request in a scanned form.

As noted above, I felt the same sort of harrassment before leaving TAMU, I did not know I would be forever blackballed from receiving my transcripts, just because TAMU transcripts could not create a proper form of online document. All I want is a hard copy of my transcript sent to my new employer before I start my new job in 3 weeks stateside.

Transcripts is simply not serving this request.

Yours,

Kevin A. Stoda

On Saturday, July 1, 2017 3:08 PM, Kevin Stoda <eslkevin1@yahoo.com> wrote:

The matter is definately not closed.  You have not sent an official transcript to USD 500 in Kansas city Kansas as you were instructed to do in a letter sent you one month ago–registereed letter by the way–with my own written check.

Until you reoply to the letter and send the transcript instead of ignoring my requests I will be prepared to take this to the university Ombudsmans office.

You are dealing with someone who in 2001-2002 was diagnosed with attention deficit and your inability to process my request is fully related to your inability to deal with ex students or even current students who have ADD or ADHD and have trouble handling your forms.

You need to understand, I cannot call long distance from Oman–it costs 2 dollars a minute or more.  I would be in a panic.  You need to resolve this by responding to emails and verifying the receipt of the registered letter I sent to you 4 weeks ago from Oman.

Kevin Stoda

On Thursday, June 29, 2017 11:00 PM, Enterprise Information Systems <tamu@service-now.com> wrote:

Your incident INC0426764 has been closed.  Please contact us if you have any questions.

Subject: Fw: signature

Close notes:

---

2017-06-22 13:13:09 CDT – Andrew Kaminski^{Additional comments}

Howdy!

We appreciate your update. However, as we stated before, due to the nature of our ticketing system, we cannot get this kind of information over to the Registrar’s office. I would encourage you to stay in contact with the Registrar’s office. You can reach them Monday – Friday from 8 AM to 5 PM CST at 979-845-1031 or registrar@tamu.edu

For any other issues that we may help you with, please contact us by responding to this email, or 24/7 by phone at (979) 845-8300. We will also be available at the HDC Counter from 8:00 AM until Midnight in the Computing Services Annex, Room 104, if you would like assistance in person. Have a great day!

Thanks and gig ’em!
Andrew Kaminski | Student Technician
Texas A&M Information Technology | Texas A&M University
Service Desk

Mail Stop 3363 | College Station, TX 77843-3363
Tel. 979.845.8300 | helpdesk@tamu.edu
IT.tamu.edu

---

2017-06-22 12:37:04 CDT – Guest^{Additional comments}

reply from: eslkevin1@yahoo.com

I am updating you with this email to my latest travails with my attempts to have a transcript sent to my future employment.  If TAMU Registrar failes to do what is  proper and send the transcript, I willl have to wait  till I arrive in USA at end of July.  I will underline the fact that I sent TAMU records a request by registered mail and a check in the first weeks of June.  They should be holding that request by now.
Yet, they never contact me.
Mom sent a request and a check on 27 of May to them, too.
Paul sent one a month earlier.
Serene called and they claimed that there was POSSIBLY  a hold but did not clarify a single thing fully and again never contacted me.
Quite openly, Howdy Support indicates that they are not offering a helpful online interface at all to anyone.
Thank you all for trying to get TAMU records to do the right thing.
Yours,
Kevin Stoda

On Thursday, June 22, 2017 9:26 PM, Kevin Stoda <eslkevin1@yahoo.com> wrote:

Dear Records,
For nearly two months (See part of the conversation below.) I have been trying to get a transcript sent to the Kansas City Kansas School District #500.  My brother has called and written & sent a check.  My mother has called and written and sent a check.  I have written and emailed and sent checks to you.
You have not done anything to help me to date.  Please send the requested Transcript to Carlos Clay at KCK USD #500 as you have seen written by myself–my mom–and my brother.  Please stop asking me to get onto  the TAMU website and try to recover some sort of UID.  Even the Howdy Help or Support desk gave up on this tactic weeks ago–you are the only one who appears to be not in the loop.
I am in Oman,  I cannot call long distance without blowing my stack.  That is why I send emails.  So, far, you have not been helpful.
My sister even called today and you gave her the run-around–claiming for the first time that there might be a hold on my TAMU account–whatever that forgotten number is/was.
I was last enrolled in Spring of 2002.
Please send transcript to KCK and then send me a formal letter at either my Kansas or my Missouri addresses explaining why you need something more.  Please do this in GOOD FAITH, as any TAMU graduate would appreciate you doing.
I will arrive in the USA on the 25th of July to start my new job.  I need that transcript in my employers hand so my family is paid the right salary amount.
Yours,
Kevin Stoda
RSVP

On Thursday, June 22, 2017 5:36 AM, Howdy Support <howdy@tamu.edu> wrote:

Your incident INC0426764 has been marked as resolved and will automatically close in 7 days. If you feel the request requires further attention, please click the following link to reopen your incident: Click here if your issue was not properly resolved INC0426764 Subject: Fw: signature Close notes:2017-06-20 08:30:58 CDT – Clarissa ChavezAdditional commentsHowdy,

This is a follow up email from Help Desk Central. Unfortunately, due to the nature of our ticketing system, we are unable to forward your email to the Registrar’s Office, as they operate on a different system. You will need to send this document torecords@tamu.edu, as the instructions on the form specify. It is preferred that you send it digitally, if possible.

If you have any further problems or questions please feel free to give us a call anytime 24/7 at 979.845.8300!

Thanks and Gig ‘Em,

Clarissa Chavez
Texas A&M Information Technology | Texas A&M University
Service Desk

Mail Stop 3363 | College Station, TX 77843-3363
Tel. 979.845.8300 | helpdesk@tamu.edu2017-06-18 13:37:44 CDT – Collin MoffettAdditional commentsHowdy,

This is Collin with Help Desk Central. Unfortunately, due to the nature of our ticketing system, we are unable to forward your email to the Registrar’s Office, as they operate on a different system. You will need to send this document to records@tamu.edu, as the instructions on the form specify. It is preferred that you send it digitally, if possible.

If you have any further problems or questions please feel free to give us a call anytime 24/7 at 979.845.8300!

Thanks and Gig ‘Em,

Collin Moffett
Texas A&M Information Technology | Texas A&M University
Service Desk

Mail Stop 3363 | College Station, TX 77843-3363
Tel. 979.845.8300 | helpdesk@tamu.edu2017-06-18 13:18:27 CDT – Collin MoffettAdditional commentsPlease accept this request and see that the registrar acknowledges the receipt of this request.
Yours,
Kevin StodaOman

On Sunday, June 18, 2017 4:00 PM, Kevin Stoda <kevinstoda.ks@gmail.com> wrote:

transcriptsDescription:Please accept this request and see that the registrar acknowledges the receipt of this request.
Yours,
Kevin StodaOman

On Sunday, June 18, 2017 4:00 PM, Kevin Stoda <kevinstoda.ks@gmail.com> wrote:

transcripts
| Enterprise Information System  |  Texas A&M University
General Services Complex 2301  |  College Station, TX 77843-1119
ph: 979.845.5829  |  http://eis.tamu.edu |

Ref:MSG3722155

---

2017-06-20 08:30:58 CDT – Clarissa Chavez^{Additional comments}

Howdy,

This is a follow up email from Help Desk Central. Unfortunately, due to the nature of our ticketing system, we are unable to forward your email to the Registrar’s Office, as they operate on a different system. You will need to send this document torecords@tamu.edu, as the instructions on the form specify. It is preferred that you send it digitally, if possible.

If you have any further problems or questions please feel free to give us a call anytime 24/7 at 979.845.8300!

Thanks and Gig ‘Em,

Clarissa Chavez
Texas A&M Information Technology | Texas A&M University
Service Desk

Mail Stop 3363 | College Station, TX 77843-3363
Tel. 979.845.8300 | helpdesk@tamu.edu

---

Description:

Please accept this request and see that the registrar acknowledges the receipt of this request.
Yours,
Kevin StodaOman

On Sunday, June 18, 2017 4:00 PM, Kevin Stoda <kevinstoda.ks@gmail.com> wrote:

transcripts

---

Enterprise Information System  |  Texas A&M University General Services Complex 2301  |  College Station, TX 77843-1119 ph: 979.845.5829  |  http://eis.tamu.edu

Ref:MSG3752610

Reply Reply to All Forward More

Transcript Mr. Stoda, Per our correspondence to you on June 5, 2017, there are holds you will need to address with the Student Business Services office before you are eligible to order and receive an official transcript. Student Business Services phone: 979-847-3337 Student Business Services email: sbs@tamu.edu Our office can only hold an order for 48 hours to allow any noted issue to be resolved. Orders remaining incomplete, or on hold after 48 hours, will be cancelled. Customers with transcript holds should not atte

Jul 4 at 12:29 AM

Kevin Stoda We did send the docuemnt, several times–along with a follow up letter, but they kept ignoring i and throwing away checks that we sent. They kept closing the file, too. It was a very unhelpful service. Kevin Stoda

Jul 5 at 9:11 PM

Records TAMU I apologize for the difficulty with obtaining your official transcript. Due to financial regulations, we are not able to hold a check or deposit a check if we can not provide the service requested within 48 hours. In your situation, we can not provide you with the official transcript until certain holds have been resolved with another office. The requests you’ve sent can not be processed which is why we’ve attempted to direct you to Student Business Services so that you can resolve your holds first before submitting your transcript order. Have you contacted the Student Business Services office according to our previous communications? Unfortunately, we will not be able to further assist you in obtaining your official transcript until that has been done and all holds have been cleared through their office. Sincere Regards, Melanie A. Monroe, M.Ed.| Associate Registrar Office of the Registrar, Division of Academic Affairs | Texas A&M University 0100 TAMU | College Station, Texas 77843 ph: 979.862.2113 | fax: 979.845.4757 | monroe24@tamu.edu I registrar.tamu.edu – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – TEXAS A&M UNIVERSITY | FEARLESS on Every Front This message contains information which may be confidential and privileged. Unless you are the addressee (or authorized to receive for the addressee), you may not use, copy or disclose to anyone the message or any information contained in the message. If you have received the message in error, please advise the sender by reply e-mail and delete the message.

Jul 6 at 12:35 AM

Kevin Stoda Dear Howdy, We were finally notified that there was a 6 dollar fee dating back 15 years. We paid the fee by check by mail but nothing has been sent to my new employer. Why cannot the transcript office contact me directly via email to confirm the sending of this overdue transcript. Please forward this to them. Thanks. You serv eus much better than the registrar does. Yours, Kevin A. Stoda

Jul 20 at 11:00 AM

Kevin Stoda Dear Howdy, We were finally notified that there was a 6 dollar fee dating back 15 years. We paid the fee by check by mail but nothing has been sent to my new employer. Why cannot the transcript office contact me directly via email to confirm the sending of this overdue transcript. Please forward this to them. Thanks. You serv eus much better than the registrar does. Yours, Kevin A. Stoda

Jul 20 at 11:00 AM

Kevin Stoda Dear Howdy, We were finally notified that there was a 6 dollar fee dating back 15 years. We paid the fee by check by mail but nothing has been sent to my new employer. Why cannot the transcript office contact me directly via email to confirm the sending of this overdue transcript. Please forward this to them. Thanks. You serv eus much better than the registrar does. Yours, Kevin A. Stoda

Jul 20 at 11:01 AM

Transcript <transcript@tamu.edu>

To

‘Kevin Stoda’ Records TAMU

CC

sbs@tamu.edu Bunsie, Yolanda

Jul 21 at 7:08 PM

Howdy Kevin,

Thank you for providing the requested information. The Transcript Department has received your request for official transcripts. We have corresponded with Student Business Services as of July 20, 2017 and confirmed the hold preventing the release of your transcript has been removed. We have processed your order and the official transcripts requested to your home, Kansas Public Schools, and Ms. Pennington have been mailed from our office today, July 21, 2017.

Please note: We are returning the check in the amount of $6.00 as monies owed were previously collected.

Regards,

Yolanda Bunsie| Administrative Coordinator II

Office of the Registrar, Academic Affairs | Texas A&M University

0100 TAMU | College Station, Texas 77843

ph: 979.845.1066 | fax: 979.862.3391 | yhopkins@tamu.edu | transcript@tamu.edu

It’s Time for Texas A&M

 

 

 

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