Dear TAMU Buddies,
Howdy!!!!
For nearly 15 years, I have been trying to obtain a transcript from Texas A&M in College Station, Texas.
Below is an example of the byzantine and inhumane treatment one receives wehn tryinng to obtain a transcript through College Station. Millions of Aggies and their families are affected by such poor service. (Many victims serve in government and in the armed services, by the way.)
Pass this on to others and share your victimhood until A&M is reformed.
Yours,
Kevin A. Stoda
HERE ARE EXAMPLES OF RECENT CORESPONDENCES (Since May 2017)
Kevin Stoda As a forward, I am CCIng this (as a forward) my request for assistance to the Disabilities office (from the Ombudsman’s office to intervene with TAMU Registrar to help me obtain an official transcript which I have thrice applied for and been turned down on by the TAMU registrar. For employment purposes, I have needed my transcripted sent from TAMU to Carlos Clay at USD 500 in Kansas City, Kansas since at least the Middle of May. My brother was asked by me to order the transcript initially on my behalf becau
Jul 1 at 3:40 PM
Kevin Stoda On Saturday, July 1, 2017 3:40 PM, Kevin Stoda <eslkevin1@yahoo.com> wrote: As a forward, I am CCIng this (as a forward) my request for assistance to the Disabilities office (from the Ombudsman’s office to intervene with TAMU Registrar to help me obtain an official transcript which I have thrice applied for and been turned down on by the TAMU registrar. For employment purposes, I have needed my transcripted sent from TAMU to Carlos Clay at USD 500 in Kansas City, Kansas since at least the Middle of May. My
Jul 3 at 1:49 PM
Kevin Stoda Can someone get TAMU registrar to eaccept my recent check by mail and send my transcript to my new employer/ Thanks. Kevin Stoda
Jul 3 at 1:51 PM
Transcript Mr. Stoda, Per our correspondence to you on June 5, 2017, there are holds you will need to address with the Student Business Services office before you are eligible to order and receive an official transcript. Student Business Services phone: 979-847-3337 Student Business Services email: sbs@tamu.edu Our office can only hold an order for 48 hours to allow any noted issue to be resolved. Orders remaining incomplete, or on hold after 48 hours, will be cancelled. Customers with transcript holds should not atte
Jul 4 at 12:29 AM
Kevin Stoda We did send the docuemnt, several times–along with a follow up letter, but they kept ignoring i and throwing away checks that we sent. They kept closing the file, too. It was a very unhelpful service. Kevin Stoda
Records TAMU I apologize for the difficulty with obtaining your official transcript. Due to financial regulations, we are not able to hold a check or deposit a check if we can not provide the service requested within 48 hours. In your situation, we can not provide you with the official transcript until certain holds have been resolved with another office. The requests you’ve sent can not be processed which is why we’ve attempted to direct you to Student Business Services so that you can resolve your holds first before submitting your transcript order. Have you contacted the Student Business Services office according to our previous communications? Unfortunately, we will not be able to further assist you in obtaining your official transcript until that has been done and all holds have been cleared through their office. Sincere Regards, Melanie A. Monroe, M.Ed.| Associate Registrar Office of the Registrar, Division of Academic Affairs | Texas A&M University 0100 TAMU | College Station, Texas 77843 ph: 979.862.2113 | fax: 979.845.4757 | monroe24@tamu.edu I registrar.tamu.edu – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – TEXAS A&M UNIVERSITY | FEARLESS on Every Front This message contains information which may be confidential and privileged. Unless you are the addressee (or authorized to receive for the addressee), you may not use, copy or disclose to anyone the message or any information contained in the message. If you have received the message in error, please advise the sender by reply e-mail and delete the message.
Kevin Stoda Dear Howdy, We were finally notified that there was a 6 dollar fee dating back 15 years. We paid the fee by check by mail but nothing has been sent to my new employer. Why cannot the transcript office contact me directly via email to confirm the sending of this overdue transcript. Please forward this to them. Thanks. You serv eus much better than the registrar does. Yours, Kevin A. Stoda
Kevin Stoda Dear Howdy, We were finally notified that there was a 6 dollar fee dating back 15 years. We paid the fee by check by mail but nothing has been sent to my new employer. Why cannot the transcript office contact me directly via email to confirm the sending of this overdue transcript. Please forward this to them. Thanks. You serv eus much better than the registrar does. Yours, Kevin A. Stoda
Kevin Stoda Dear Howdy, We were finally notified that there was a 6 dollar fee dating back 15 years. We paid the fee by check by mail but nothing has been sent to my new employer. Why cannot the transcript office contact me directly via email to confirm the sending of this overdue transcript. Please forward this to them. Thanks. You serv eus much better than the registrar does. Yours, Kevin A. Stoda
Howdy Kevin,
Thank you for providing the requested information. The Transcript Department has received your request for official transcripts. We have corresponded with Student Business Services as of July 20, 2017 and confirmed the hold preventing the release of your transcript has been removed. We have processed your order and the official transcripts requested to your home, Kansas Public Schools, and Ms. Pennington have been mailed from our office today, July 21, 2017.
Please note: We are returning the check in the amount of $6.00 as monies owed were previously collected.
Regards,
Yolanda Bunsie| Administrative Coordinator II
Office of the Registrar, Academic Affairs | Texas A&M University
0100 TAMU | College Station, Texas 77843
ph: 979.845.1066 | fax: 979.862.3391 | yhopkins@tamu.edu | transcript@tamu.edu
It’s Time for Texas A&M
Eslkevin's Blog 
I found this post because I was googling the transcript dept’s phone number that I have.
Registrar and SBS have always been difficult to deal with at times. I used to work at HDC. HDC is an IT helpdesk (forgotten password, wireless network support, etc) staffed primarily by student workers, so HDC can’t assist with many non-IT Department matters, though they will attempt to point you in the right direction if they can. If the university had a single ticket system that every department was on, they *could* pass this kind of stuff on easily, but that has never been the case. At some point, there will be major attempts to get more departments onto a unified ticket system. They tried in the past, and there was resistance from many departments. But they are making some attempts now to centralize IT across campus, which hopefully will also include ticket systems. As a staff member that likes to help people find resolution, this has been one of my biggest wishes for years now. So we shall see! Sucks that you had to go through that mess.